Develop a sincere curiosity to learn about and comprehend the experiences and ideals of the other person. Never presume to understand your client's meaning from their recent statements. Make extra inquiries and ask them to clarify things for you. Encourage them to share their experiences. Your clients will tell you everything as long as you answer with sincere interest and curiosity. Most of the time, all you have to do is assist them in hearing what they just told you. They will even tell you what they need and how to get there. It is estimated that nonverbal cues including posture, gestures, eye movements, and facial emotions account for up to 80% of communication. Adjust your body language deliberately to convey engagement, respect, and curiosity. Understand when and how to make eye contact. Contrary to popular belief, developing trust does not always require a lot of eye contact.

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